Quality Management at Greatcontent: Because Quality Matters

Ensuring that your content and translation projects meet your quality expectations is not just our target: it’s our promise. We view quality as the result of carefully developed and coordinated processes that leave nothing to chance. Regular critical assessments of our own workflows informed by structured feedback from our customers allows us to continuously improve our project and quality management for long-term success. As you can see, quality isn’t a coincidence—it’s your guarantee of great content.

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Our quality standards
for every project

Our specifications for creating high-quality translation and content services include:

Selection of qualified personnel and professional linguists

Human translation and content creation that applies the four-eyes principle (reviewed by a second professional)

Clear workflows for project management, creation, and quality assurance

Strategic use of technical resources (AI, MT, and other platform features)

Review of documents for providing feedback to linguists

Continuous qualification management and further training of linguists

Careful preparation of projects ensures sources of errors are minimized

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Certified quality with
ISO 17100 & ISO 9001

Where others pay merely lip service, we have embedded quality firmly into our corporate culture. With our ISO 17100 (translation services) and ISO 9001 (quality management) certifications, we meet and are constantly improving on recognized international standards. We are currently preparing for ISO 27001 certification for information security.

The framework for all of this is the EOS, or Entrepreneurial Operating System. This proven management system ensures clear priorities, efficient processes, and quick decision-making at Greatcontent, and more than 280,000 organizations around the world. It is the foundation upon which our continuous improvement process is built and allows our quality management system to permeate through to every aspect of the company.

he net result of all this is reliable quality—not only in translations and content creation, but also in process management, platform efficiency, and consulting services.
Greatcontent quality does not happen by chance—it is our mission

Learn more about our certifications

ISO 17100

International standard for translation services.

ISO 9001

Standard for professional quality management.

Coat of Arms

Recognized by the Austrian state for exceptional quality.

The building blocks of our
quality management system

Editing and Proofreading Based on the Four-Eyes Principle

We follow the four-eyes principle without exception. Every human translation is checked and proofread by a second qualified person. Known as “revision” in ISO 17100, this step is not an optional extra but a standard part of the process. Even in hybrid translations, human revision ensures that AI-induced errors are reliably detected and corrected.

Content Profiling for the Right Translation Strategy

Not all content requires the same translation strategy. Together, we’ll analyze the content available at your company, categorize it, and decide whether AI, hybrid, or human translation is the best choice. Individual quality metrics for each category ensure that your content budget will have the greatest impact.

In-Country Review by Experts in the Target Market

Whether a technical review, in-country review, or simple native read-through, what matters is that the translated text is reviewed for linguistic and target market suitability. Your experts in the target country contribute local expertise that can make the decisive difference in ensuring your content makes a strong impression in every region.

Query Management for Better Source Texts

Good translators ask questions—and rightly so. Clarifying ambiguities in the source text saves time and ensures quality. Our platform makes this process simple and straightforward with rapid feedback loops and direct communication, and without long email chains. Not only do you enjoy better translations, but better source texts too.

Terminology Management for Consistent Brand Language

Whether it’s a product name, technical term, or slogan, consistent terminology isn’t just a nice-to-have—it’s the foundation of any high-quality text. Together with you, we’ll build a unique terminology database (termbase) for your company to guarantee consistency across all your content. This not only saves time and money, but also protects your brand identity, in every market and every language.

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that’s right for you

Whether you want to manage your projects yourself, work with us to optimize workflows, or leave the entire project management process to us, you’re sure to find the right support for your international business in our packages.

Do Great

You manage everything on the platform yourself and organize your own projects.

Co Great

We analyze your requirements, optimize workflows, and set up processes together. You take care of the rest.

Done Great

Sit back and relax—our project management team handles your content project from start to finish with a personal service and dedicated contacts.

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